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TERMS & CONDITIONS

Orders

  • Order by internet using the secure order form on this web site.
  • As soon as we receive your order, we send you by email our IBAN references and data for bank transfer. As soon as we receive your tranfer (usually 48 hours), we ship your order.
  • Our aim is to ensure high standards and the very best quality in cigars. We treat each customer with care, paying special attention to all your preferences and needs.

Feel free ton contact us at sales@brillcigars.com if you need any other information.

Shipping

  • Each box is opened and inspected prior to shipping.
  • Boxes are wrapped with plastic to preserve moisture while in transit.
  • Your order is packed in a parcel without any brand or name related to tobacco or cigars.
  • Shipping fees are (per box or slb cabinet): $25

*Delays can occur due to postal traffic or customs clearance.

Sales

  • Taxes are included.
  • The ordered items will be shipped as soon as we get your payment.
  • A tax may be charged by customs at the country of destination. The customer is responsible for any requested tax.
  • If, for any reason, you are not satisfied with your cigars, you must contact us to obtain a return authorization code prior to returning the parcel. As soon as you get an authorization code, you can send us back the goods for an exchange or a refund.
  • In accordance with data protection policy, all information relating to our customers is strictly confidential.
  • The terms and conditions as well as the prices on this site are subject to change without notice.
  • Ordering accessories can take longer delays (usually 3 more days) and higher shipping fees (for heavy goods).
 


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